Prestige House Insurance is a department of Norton Insurance, which from our humble beginning in 1965 as a high street broker, has grown to become one of the leading specialist insurance brokers in the UK. Unlike the direct insurers, as an independent insurance intermediary we have access to all the leading insurance schemes, plus have reduced rates with enhanced levels of cover from some of the more specialised home and contents underwriters.

Our other areas of expertise include:

High Value Home Insurance
For those requiring cover for contents more than £50,000, with larger, more expensive properties, which may be listed and have more valuable contents such as collections or antiques, art or jewellery. Cover can include multiple worldwide properties, high value vehicles and boats.

Home and Contents Insurance
Suitable for the majority of families in the UK and is designed to protect your actual home and what's inside it.

Multi Vehicle Insurance
If you have more vehicles than drivers, you could save money by combining all your vehicles on one policy with one renewal date and one premium.

We pride ourselves on our high levels of customer service and our fully trained and dedicated sales and support staff have many years insurance experience. Our aim is to exceed your expectations.

It's important for us to hear your suggestions or feedback, so please email your comments to Gordon Cashin at feedback@norton-ib.co.uk.

 

Our Customer Promise

• Our priority is to always represent you, our customer, when dealing with leading insurers to get the best insurance policy to meet your needs, or in the event of a claim.
   
• To provide experienced, friendly and professional staff. 
  
  
• Give you direct access to the right staff. No complicated, automated phone systems or being passed between departments.
   
  
• Transparent business policy - no hidden fees, no use of income generating phone numbers.
   
  
• Always use plain English to provide clear and understandable insurance policy information.
   
• All our staff and business operations are based in the UK.
   
• Our aim is to exceed your expectations.

Our Phone Policy

Its easy to get confused with all the premium, local, national and various phone tariffs that currently exist, so I'd like to briefly explain what you, as our customer, will be charged when you call Norton Insurance. As a company we decided the fairest way was to provide 0845 numbers that will only cost you BT's local rate from wherever you call, which unlike the more expensive 0870 numbers, do not generate any income for us. However, for those of you with 'Free Talk' type tariffs, it may be best to call us on our regional number - 0121 246-8089. Mark Wilkinson, Partner.

Head Office Address:
Regency House,
97 - 107 Hagley Road,
Edgbaston,
Birmingham,
B16 8LA

Download a map to get to usTelephone & Email Contacts

New Clients
 Home and Contents Team: 0845 373 4773
 Department Manager: Jayne Jordan
 Email: household@norton-ib.co.uk

Existing Clients
 Email: service@norton-ib.co.uk

Claims Department
 Telephone: 0121 246-9090
 Department Manager: Pauline Misters
 Email: claims@norton-ib.co.uk

Other
 IT and Internet: 0121 246-9097
 Company Partner: Mark Wilkinson
 Email: webmaster@norton-ib.co.uk

Complaints
Telephone: 0121 246-8081
Company Partner: Gordon Cashin
Email: complaints@norton-ib.co.uk

Marketing and PR
Telephone: 0121 246-9096
Marketing Executive: Paul Ensor
Email: marketing@norton-ib.co.uk